Sunday, February 18, 2007

Civil Service Reform

My arrival in Rwanda was as previous visits except this time the customs officer mentioned something about my becoming a Rwandese. I suppose my passport tells a story.

Progress was made in Rwanda since my departure in December last year. The construction of the new US Embassy’s main building is well into its third floor, the equipment at the nearby fitness club has been repaired, the walls at MIFOTRA have been newly painted and my favorite restaurant has grown a third of its original size to accommodate the new customers and prices.

Change is a good thing in Rwanda. Civil service reform is also about change, perhaps not so visible. There is no need for cranes, paint, new flooring or rare mechanical devices. Government reforms – those that bring new ways of managing a civil service – often owe their success to variables that are not so obvious to the eye. Those sited are:

Degree of risk
Alignment with strategic and operational goals
Competing priorities
Project management capacity
Sustainability
Compliance with rules
Organizational appetite
Commitment to innovation and learning
Leadership engagement
Benefits and rewards
Supporting research
Organizational and cultural fit
Available funds
Competencies
Return on investment
Performance measurement system
Potential partners and alliances
Communication

We will discuss these variables in the upcoming blogs. In the meantime, to find out more about Civil Service Reform visit:

Governance and Social Resource Development Resource Centre, DFID
The World Bank

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